Shipping Policy

Shipping or pickup arrangements are confirmed for each quotation or order based on the products, destination, availability, and agreed commercial terms. The applicable delivery method, timing, charges, and responsibilities will be communicated with the relevant quotation or order confirmation.

Please provide complete and accurate delivery, contact, and billing information. We may contact you if details are missing or need to be confirmed before an order can be dispatched.

Delivery timing may depend on product availability, order confirmation, carrier capacity, customs or import procedures, and the destination. If an expected arrangement changes, we will use the available account or order communication channel to provide an update.

For international deliveries, the quotation or order communication will identify the applicable delivery terms where available. Any destination-specific customs, import, tax, or clearance requirements will depend on the destination and applicable law.

For a question about an existing order, signed-in customers can use Order Support or contact us through the details on the website. Please include the relevant order or quotation reference where available.